Frequently asked questions

Yes. GI MAP + OAT costs Usual price: CHF 768 Combo price: CHF 718, OAT + MycoTOX costs Usual price: CHF 818 Combo price: CHF 768, and DUTCH Complete + GI MAP costs Usual price: CHF 798 Combo price: CHF 748. Each pair saves CHF 50. In the basket, each kit can count towards one pair only; we apply as many pairs as your quantities allow. You can also add a partner kit on the Stripe payment page when ordering one of these kits directly.

Yes. Share existing laboratory reports, photos of paper reports or wearable summaries with your questionnaire answers. They are considered in your written Health Map.

Your report is written in your language: English, French or German. Questionnaires and email exchanges form the basis of the report.

The kits are self-pay; Swiss basic insurance (LAMal) does not cover wellness-positioned testing. Optimization sessions (neurofeedback, biofeedback, photobiomodulation) at CHF 150 per hour are often partially or fully covered by Swiss supplementary insurances. Details on request from support@deepcare.ch.

Most kits are sent directly to you in Switzerland, Liechtenstein and every EU country. Delivery and prepaid sample return are included at the same price for every destination, in CHF. The Longevity Kit ships within Switzerland only: TruDiagnostic sends the kit to Dimitris, who forwards it to you. For TruAge collection, a Deepcare practitioner visits your home to supervise the capillary blood collection.

No. Each kit is ordered from the laboratory for you, so kits are not returnable. Most kits ship directly from the laboratory to you. Dimitris forwards TruDiagnostic kits within Switzerland. Delivery to you and the return of your sample to the laboratory are included in the price.

Kits ship to Switzerland, Liechtenstein and every EU country. The Longevity Kit ships within Switzerland only. For Optimization sessions, you can travel to the Neuchâtel cabinet, or a practitioner travels to you anywhere in Switzerland by appointment. The Vielight transcranial photobiomodulation device and the HRV biofeedback equipment travel; the full-body photobiomodulation bed stays at the Neuchâtel cabinet.

Per-kit timing: GI MAP about 21 days, DUTCH Complete about 21 days, DUTCH Cycle Mapping + Complete about 21 days, MycoTOX about 14 days (+/- 5), Hair Elements about 10 days, Omega-3 + Vitamin D about 21 days (+/- 5), TruAge about 21 days. Your personalised Health Map report is built from your questionnaire answers, existing results and email exchanges. Follow-up questions arrive by email or a further questionnaire when needed. You receive the final report in English, French or German within 3 working days of your answers to the last questionnaire.

No. A Health Map gives you direction. It is not a diagnosis. The kits in the catalog are wellness-positioned tools that produce information you can take to your physician. Deepcare is led by a systems biologist, not a physician, and does not prescribe medication. For symptomatic concerns or an acute clinical question, see your GP.

Yes, every kit is sold à la carte. Bundles save money but are never required.

The standalone Health Map costs CHF 89 and reviews the information you already have. With a kit, the written Health Map is included and considers the kit results alongside your questionnaire answers. Every kit includes it, including Omega-3 + Vitamin D.

These products required a Swiss-licensed physician formally attached to Deepcare's clinical roster, which is not in place today. Until that changes, blood panels, predictive genetic tests, and multi-cancer screening are deliberately not on the catalog.