Privacy
How we handle your data.
Last updated 9 November 2026.
Basket and optional source question
The basket contents stay in session storage in the current tab until it closes. We keep the products, quantities and order total with the order reference on Cloudflare for 30 days to process the order. After payment you can tell us how you found Deepcare. This is optional. We store your selected answer and, if you choose Other, up to 200 characters with the order reference for 180 days to understand how buyers find us. Please leave out personal and health details. An answer received before the payment record is held for up to 24 hours and deleted if no matching payment arrives.
Who is responsible
Deepcare is a brand operated by Dimitrios Messinis, sole proprietorship, Neuchâtel, Switzerland. Contact: support@deepcare.ch.
What we collect
Information you submit through booking forms, questionnaires, or email: name, contact details, and any health information you choose to share. When you order a kit, we also receive the laboratory test results returned to us by the partner laboratory.
What we use it for
To deliver the Health Map, kits, Longevity Kit, and Optimization sessions you request; to communicate with you about your results; to comply with Swiss legal record-keeping requirements (FADP, fiscal). We do not sell or rent personal data.
Where data is processed
Payments run on Stripe (Ireland and USA). Cal.com (USA) retains records for earlier bookings. Email runs on Resend (EU region, Ireland; the provider is in the USA) and Gmail (Google, USA). The site is hosted on Cloudflare (USA). Transfers to the USA rely on the Swiss-US Data Privacy Framework or on standard contractual clauses. Laboratory samples are processed at our partner laboratories: TruDiagnostic (Kentucky, USA), Doctor's Data (Illinois, USA), Precision Analytical (Oregon, USA), and Mosaic Diagnostics (Kansas, USA). Sending your sample to a US laboratory is a cross-border transfer under the Swiss Federal Act on Data Protection (FADP). By ordering a kit you provide explicit consent to this transfer; the relevant US laboratories operate under their own data-protection commitments. You may revoke consent at any time, although this prevents us from delivering the kit.
How long we keep it
Personal data and test results are retained for the period required by Swiss fiscal and professional record-keeping requirements (typically 10 years for invoices and consultation records). You may request deletion of non-mandatory data at any time.
Cookies and analytics
Cloudflare Web Analytics counts page views without cookies. We record campaign parameters, Google click identifiers, the referring host, landing path and first-visit date to measure which sources lead to kit orders and Health Map purchases. Without marketing consent, these details stay in session storage until the tab closes. With marketing consent, a first-party cookie retains the first source for up to 180 days. Change or withdraw consent through Cookies in the footer; withdrawal deletes the source cookie and prevents future advertising uploads for orders and bookings linked to your browser. An opaque first-party reference links those records to your choice for up to 180 days. It is deleted once withdrawal is recorded; failed deliveries are retried. We retain the withdrawal record for 180 days. Your cookie choice is stored in the browser. Source details and a reference are attached to checkout or booking and stored with the resulting record on Cloudflare. Uncompleted checkout and booking records are deleted after 30 days; conversion records after 180 days. Contractual processing covers orders and bookings; our legitimate interest in measuring enquiries covers session attribution and lead records. Optional persistent attribution requires consent. Cal.com and Stripe apply their own privacy policies when you use their tools. With your marketing consent, Google (Ireland and USA) processes page activity and advertising identifiers to measure advertising. For confirmed orders and bookings, we also send the click identifier, confirmation time, value and an opaque transaction reference. Advertising cookies last up to 90 days.
Your rights
You have the right to access the personal data we hold about you, to request correction or deletion, to receive your data in a portable format, and to object to processing in specific cases. Where GDPR applies, you may also restrict processing and withdraw consent. Write to support@deepcare.ch to exercise these rights.
Complaints
If you believe your data has been mishandled, you may complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC, edoeb.admin.ch) or, where GDPR applies, your local supervisory authority.